Terms of Service

These Terms of Service govern access to Springlink's restaurant marketing, website, loyalty, communications, analytics, and related services. They form a binding agreement between Springlink OÜ, registry code 17416182, and the business that creates or uses a company account (“you” or “Customer”).

1. Eligibility and authority

You must be at least 18 and authorised to bind the contracting business. All restaurant locations under a subscription must belong to the same contracting entity and operate under the same restaurant brand. You are responsible for authorised managers, credentials, and activity under your account. Springlink can rely on instructions from a verified manager as instructions from the contracting business.

You must keep manager and billing details current, remove access when it is no longer authorised, and tell Springlink promptly about suspected unauthorised use. If control of an account or business is disputed, Springlink can suspend changes or access while it requests reasonable evidence of authority. Springlink is not responsible for an internal ownership or authority dispute within your business.

2. The Services

Springlink provides hosted restaurant websites, menus that may link to third-party delivery platforms, loyalty cards for Apple Wallet and Google Wallet, referral programmes, scheduled offers, customer analytics, and automated service and marketing communications by Wallet notification, email, and SMS. Service communications can include pass, points, reward, expiry, account, security, and programme updates. Marketing communications can include personalised promotions, reminders, and offers. Springlink AI can generate and send communications under pre-configured rules. You can modify or pause those rules.

Springlink does not sell food, accept restaurant orders, provide delivery, or act as merchant of record for restaurant-client purchases. Third-party ordering and delivery services operate under their own terms.

3. Subscription and payment

The order form or subscription confirmation agreed by you and Springlink sets the subscription price, covered locations, start date, billing period, and payment method. The following terms apply unless that agreement states otherwise:

• One monthly subscription covers one restaurant brand and all its locations under one entity.
• There are no setup, usage, transaction, or per-location fees unless the agreed order form or subscription confirmation says otherwise.
• The subscription renews automatically each month unless cancelled before the next renewal.
• Payment can be made by invoice and bank transfer or by an agreed automatic payment method, including Stripe. Invoices are due within 14 calendar days of the invoice date. If you agree to automatic payments, you authorise Springlink and its payment provider to charge the agreed fees and applicable taxes when due. You must keep billing details and any automatic payment information current.
• Fees exclude VAT and similar taxes unless stated otherwise. Springlink can issue invoices and payment records electronically.
• You must notify Springlink of a good-faith billing dispute within 30 days after the relevant invoice or charge and pay all undisputed amounts when due. This period does not limit a right that cannot be waived.
• Springlink can change subscription prices on at least 30 days' notice. A price change applies from the first monthly renewal on or after its stated effective date. You can cancel before it takes effect.
• For overdue payments, Springlink can restrict or suspend the Services only after giving written notice and at least seven days to pay.
• You can cancel by emailing [email protected] before the next renewal. Cancellation takes effect at the end of the current paid billing period, and access continues until then.
• Payments are non-refundable except where required by law or expressly agreed in writing.

4. Customer responsibilities

You must:

• provide accurate business, contact, menu, loyalty, and website information;
• have a lawful basis for Customer Data and all marketing communications;
• distinguish service communications from direct marketing;
• honour opt-outs, reward promises, consumer rights, and applicable advertising rules;
• review the controlled website template and keep restaurant information accurate;
• ensure that your content does not infringe rights or break applicable law; and
• use the Services only for your legitimate restaurant business.

5. Restaurant clients and marketing

Restaurant-client membership data is logically separated between restaurants. A person can use one Springlink session to access several restaurants, but joining one restaurant does not share that restaurant's membership data with another restaurant. You control your loyalty programme and marketing instructions. Springlink acts as your processor for restaurant-client data as described in the Data Processing Addendum.

6. Customer Data and privacy

You retain your rights in Customer Data and grant Springlink the rights needed to host, process, display, back up, and transmit it to provide the Services. The Data Processing Addendum applies when Springlink processes personal data on your behalf. Springlink processes its own account, billing, security, and usage data as a controller under the Privacy Policy.

7. Confidentiality

“Confidential Information” means non-public business, technical, financial, product, security, or other information disclosed by one party that is marked confidential or should reasonably be understood as confidential. Customer Data and non-public service information are Confidential Information. Confidential Information does not include information that the receiving party can show was lawfully known without a confidentiality duty, becomes public without breach, is received lawfully from another source, or is developed independently without use of the disclosed information.

The receiving party will use Confidential Information only to perform or exercise rights under the agreement, protect it with at least reasonable care, and disclose it only to personnel, professional advisers, and providers who need it and are subject to appropriate confidentiality duties. A party can disclose information when legally required if it gives advance notice where permitted and reasonably cooperates with efforts to limit the disclosure. These duties continue for three years after termination and for trade secrets while they remain protected as trade secrets.

8. Acceptable use

You can use the Services only for a legitimate business and in compliance with privacy, direct-marketing, consumer, advertising, intellectual-property, employment, and other applicable laws. You must maintain the notices, permissions, and channel-specific consents required for your processing and communications.

You must not use the Services to:

• send unlawful, unsolicited, deceptive, discriminatory, or misleading communications;
• promote illegal products, hate, violence, abuse, discrimination, or exploitation;
• impersonate another person or misrepresent affiliation, price, offer, reward, or availability;
• upload malware or content that infringes privacy, confidentiality, or intellectual-property rights;
• collect sensitive data unless Springlink has expressly agreed that the use is supported;
• make decisions producing legal or similarly significant effects about individuals;
• bypass opt-outs, suppression lists, age rules, rate limits, access controls, or security measures;
• probe, scan, overload, disrupt, scrape, reverse engineer, copy, frame, resell, sublicense, or gain unauthorised access to the Services, except where a restriction is prohibited by law; or
• use the Services in a way that could materially harm Springlink, a provider, or another user.

You must identify the restaurant responsible for a marketing message, provide required unsubscribe or STOP mechanisms, provide a way to disable promotional Wallet notifications, and promptly apply withdrawals and objections. Adding a Wallet pass or enabling device notifications does not by itself establish consent to direct marketing. You are responsible for the accuracy of configured AI rules and controlled templates, including communications sent automatically. Springlink can investigate suspected violations and remove content, limit sending, suspend access, or terminate use where reasonably necessary. Report abuse or security concerns to [email protected].

9. Intellectual property and domains

Springlink and its licensors own the Platform, templates, software, documentation, and related technology. You own your trademarks and Customer Data. You grant Springlink a worldwide, non-exclusive licence to use your supplied names, logos, content, and feedback to provide and improve the Services. Springlink will not publicly use your brand as a customer reference without permission.

You are responsible for your right to use a custom domain and for its registration, renewal, registrar fees, and DNS access. You authorise Springlink to configure the domain, obtain certificates, and serve your approved website through it. Springlink-owned subdomains remain Springlink property. When the Services end, Springlink can stop serving the website and remove its domain configuration, and you must remove DNS records that point to Springlink. Springlink is not responsible for interruption or loss of a domain caused by your registrar, registry, DNS provider, or failure to renew or maintain it.

10. Third-party services

The Services use or connect to third parties such as Stripe, hosting, analytics, wallet, messaging, mapping, social-media, AI, and delivery platforms. Their services and availability are outside Springlink's control. The current data subprocessors appear on the Subprocessor List.

11. Availability and changes

Springlink provides the Services on an “as available” basis and does not provide a formal uptime service level. We can improve, replace, or discontinue features. We will give reasonable notice when a material change is expected to substantially reduce paid functionality.

12. Suspension and termination

Springlink can suspend access for unpaid fees subject to the notice and payment period in Section 3, security risk, unlawful use, material breach, or harm to the Services or others. If the breach can be remedied, Springlink will normally give notice and a reasonable opportunity to remedy it. Either party can terminate for an uncured material breach or where continued performance is unlawful.

On ordinary cancellation, the account closes at the end of the paid period and its data is scheduled for permanent deletion, typically within 180 days for a paid account or 60 days for a trial account. An authorised manager can request accelerated, irreversible account deletion through [email protected]. The verified manual process can take up to 48 hours. Legally required records and inaccessible backup copies can remain for their applicable retention period.

13. Warranties and disclaimers

Each party warrants that it has authority to enter into these Terms. To the maximum extent allowed by law, the Services are provided without implied warranties, including merchantability, fitness for a particular purpose, uninterrupted availability, and non-infringement. Springlink does not guarantee marketing, loyalty, revenue, or customer-retention results.

14. Liability

Neither party is liable for indirect, incidental, special, consequential, or punitive loss, or for lost profits, revenue, goodwill, or data, except where such exclusion is prohibited. Each party's total aggregate liability under the agreement is limited to the greater of EUR 1,000 and the fees paid or payable to Springlink during the 12 months before the event giving rise to the claim. The limitations do not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or liability that cannot lawfully be limited. Statutory data-subject rights remain unaffected.

15. Indemnity

You will defend and indemnify Springlink against third-party claims caused by your Customer Data, instructions, restaurant operations, reward promises, marketing communications, unlawful use, or breach of these Terms. Springlink will promptly notify you and allow reasonable control of the defence. This does not apply to the extent a claim was caused by Springlink's breach.

16. Changes to these Terms

Springlink can update these Terms. We will give at least 30 days' notice before a material adverse change, unless an earlier change is required for law or security. Continued use after the effective date means the updated Terms apply. If you do not agree, you can cancel before the change takes effect.

17. General

These Terms, incorporated policies, the DPA, and any agreed order form or subscription confirmation are the entire agreement. If they conflict, the DPA controls data-protection matters, the agreed order form or subscription confirmation controls conflicting commercial terms, and these Terms control other incorporated policies. The business may not assign the agreement without Springlink's consent, except with a transfer of substantially all its business. Springlink can use subcontractors and assign the agreement in a corporate reorganisation or business transfer.

Neither party is liable for a delay or failure caused by an event beyond its reasonable control, including internet or provider failure, labour dispute, natural disaster, epidemic, government action, war, civil unrest, or a cyberattack that could not reasonably have been prevented. The affected party will take reasonable steps to reduce the effect and resume performance. This clause does not excuse payment obligations for Services already provided.

Invalid terms are limited without affecting the rest. A failure to enforce is not a waiver. The parties are independent contractors and no third party is a beneficiary. Terms concerning payment, intellectual property, confidentiality, data, disclaimers, liability, indemnity, and provisions intended by their nature to continue will survive termination.

18. Law, courts, notices, and contact

Estonian law governs these Terms. The courts of Tallinn, Estonia have exclusive jurisdiction, except where mandatory law requires otherwise. Springlink can send operational or legal notices to the current manager or billing email on the account or through the Services. You must keep those addresses current. Notices to Springlink can be sent to [email protected] or Springlink OÜ, Krüüsli tn 3-2, Kristiine linnaosa, 12916 Tallinn, Estonia.